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APC Fife Mailing List

From time to time we like to inform our customers of new or improved services that we can offer. If you would like to be kept informed of these services please submit your email address below...

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Jeff Lawson, Managing Director
instockdirect.com

"APC Fife carry out around 80% of our logistical requirements.

instockdirect.com depend on APC Fife to get it right everytime, after all their service is our service in the eyes of our customers. So far, they have got it right for us and I have every confidence that the future work carried out on our behalf will be carried out successfully.

We find APC Fife always friendly, helpful and most importantly always there when we need them the most, everytime!

The APC Fife team are very professional and excellent to work with."

FAQs

Please select a section:

• General

• Have you any vacancies?
  If you are interested in working for us at Head Office please use the contact us section of the web site.

• How can I make a comment about your service?
  We are always interested to hear your comments and suggestions about the service you have received from APC Fife. Please use the contact us section of the web site.

• How should I pack my parcel?
  See Information section

• Is my parcel insured?
  See Information section

• Is there anything you don't carry?
  See Information section

• Where can I find your terms & conditions?
  Click here to read our terms and conditions of carriage.

• Operational

• Can I collect my parcel myself?
  Of course, if you have had a 'We Called Card' left by our driver and you prefer to collect your item from our depot personally you can. Directions to APC Fife. Please phone 0845 310 6999 to verify that the item has arrived back in the depot before coming to collect it. You will need to bring the card we left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.

• Can my parcel be delivered to another address?
  Items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.

• How can I track my parcel?
  You can use the Track Your Parcel form on the left of this page.

• How do I arrange a re-delivery?
  Call 0845 310 6999 quoting the consignment number and we will be happy to re-arrange delivery to the same address on a different working day. Please note that we are not able to guarantee delivery at a specific time of day.

• How do I get a proof of delivery (POD)?
  Use the Track Your Parcel form on the left of this page. If you are having difficulties obtaining your POD please call 0845 310 6999 or email.

• I've received a card telling me I've missed a delivery, what do I do now?
  Call 0845 310 6999 to re-arrange delivery or to arrange to collect the parcel from your local depot.

• What if there's nobody in to receive the parcel?
  APC will only deliver to the address specified by the sending customer and can not vary this without permission. If nobody is available to accept delivery we will leave an attempted delivery card with details of the local depot for you to contact to re-arrange delivery to the same address on a different working day. Please note that we are not able to guarantee delivery at a specific time. You also have the option of collecting the item from your local depot. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.

• When will my parcel be delivered?
  For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with APC, the sender will specify delivery from our range of services. This is normally for delivery by 09:00, 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time. We can also deliver by 7:30 am to most major cities (please call 0845 310 6999 to check availability and price. A Saturday morning service is available to most areas for which a premium is charged.

• Problems

• My delivery has some parcels missing what happens now?
  Unfortunately parcels do sometimes get lost in transit. This may be because a label has become detached and the parcel is therefore unidentifiable. Rest assured that APC always try very hard to reunite the rightful owner with their missing parcel when this happens. In the case of partial loss you must notify your account holding depot in writing within three working days of the delivery date. For total loss you must notify them within 28 working days. This must then be followed in writing with supporting documentation of your claim within 42 days.

• My parcel is damaged what do I do?
  Whilst APC takes great care of parcels in the system, regretfully accidents do sometimes happen. When this occurs you will need to make a claim, obviously this has to be within a specified time limit otherwise the claim will be rejected. In the case of damage you must notify your account holding depot in writing within three working days of the delivery date. This must then be followed in writing with supporting documentation of your claim within 14 days.

• What happens if my parcel does not arrive as expected?
  We take great care of your parcels, although the error rate is extremely low occasionally mistakes do happen and this is how we put them right. We will notify you if a parcel has been mis-sorted and is at the wrong depot. APC will offer to upgrade your delivery to a next day delivery by 10 am at no extra charge. If your parcel has been sent on a timed delivery, and absolutely has to be delivered the same day we will arrange for a same day courier. Please be aware that we will contact the intended recipient to verify that there will be someone available to receive the parcel. This is to eliminate the risk of an unnecessary and expensive journey. Once confirmed we will arrange for the same day delivery.

• Using Our Services

• How can I get information on opening an account?
  Contact us by email or call 0845 310 6999 to speak with a sales advisor to open up an account within .

• How do I book online?
  Once you have opened an account with APC Fife they will be able to advise how to use our online service.

• How do I decide which APC depot to use?
  APC operate a network of depots who have exclusivity within their area. You cannot use a depot from a different area except by special arrangement with the local depot. This can sometimes be arranged if you are an existing customer has moved address.
  
  To find the details of the depot who cover your area, APC Fife only operate 'KY' postcodes within the area.

• How do I get a quotation?
  To obtain a quotation for sending a delivery from or within call 0845 310 6999 or contact us using our contact page.

• How do I send a parcel (one off)?
  You will shortly be able to book a collection online with us and pay with a credit or debit card. We will collect your parcel on the next working day after the order has been booked. Please check back regularly to see when this service is active. In this interim period please call 0845 310 6999 or contact us using our contact page.

• What services do you offer?
  See services

• Website

• How do I view my POD information
  To view a single POD, use the Track Your Parcel form on the left of this page.
  
  
  

• What is your website security policy?
  We do NOT share your email address, or any other information, with third parties. This means we won't ever add your email address to spam lists.